Call Centre Agent at Starrycare Services

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Starrycare Recruitment Services, a highly rated recruitment agency situated at the United Kingdom

We are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Sangotedo, Lagos
Employment Type: Full-time

Job Roles and Responsibilities

  • Complete call logs and reports
  • Other duties as assigned
  • Answer incoming calls and respond to customer’s emails
  • Manage and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route inbound calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recording details of comments, inquiries, complaints, and actions taken
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services

Qualifications and Skills

  • BSc / HND in Mass Communication, English or related field with 1-2 years post-NYSC Experience in a call centre environment
  • Proficiency in relevant computer applications
  • Knowledge of customer service practices and principles
  • Able to react effectively and calmly in emergencies
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills

Method of Application
Interested and qualified candidates should send their CV only to: using “Call Centre Agents” as the subject of the mail.

Closing Date: 12th March, 2021