Compliance Manager at Bookminders Nigeria

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Bookminders Nigeria – Our client, a startup Forex brokerage firm is recruiting to fill the position below:

Job Position: Compliance Manager
Job Location: Lagos
Employment Type: Full-time

Job Overview

  • Our client, a startup Forex brokerage firm is in search of an experienced Compliance manager whose role will be to manage all client retention activities.
  • You will develop ideas for customer satisfaction whilst putting process improvement plans in place.
  • You will also oversee reporting tasks. You will develop, maintain, and nurture long-term industry relationships and will resolve any issues that arise to ensure customers are satisfied with company services.
  • There is also an element of regulatory compliance and AML, to monitor any risks and also ensure the risk processes are managed carefully

Job description

  • Undertake, daily, weekly monthly and annual reporting requirements including regulatory enquiries.
  • Follow up leads via telephone and face to face engaging prospective clients to drive FX Sales.
  • Build long-lasting relationship with clients including all aspects of the customer experience.
  • Building relationships with clients to ensure satisfaction with products and services.
  • Maintaining detailed knowledge of products, platforms, and processes.
  • Proactively communicating with clients via phone and emails ensuring they are receiving the highest level of service and support.
  • Working autonomously and being keen to achieve KPIs.
  • Provide oversight of an effective and robust client take-on process encapsulating KYC/AML checks and resulting documentation.
  • Type in data provided directly from customers.
  • Create spreadsheets with large numbers of figures without mistakes.
  • Insert customer and account data by inputting text based and numerical information from source documents within time limits.
  • Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
  • Research and obtain further information for incomplete documents.
  • Apply data program techniques and procedures.
  • Generate reports, store completed work in designated locations and perform backup operations.
  • Keep information confidential.
  • Respond to queries for information and access relevant files.
  • Comply with data integrity and security policies.
  • Ensure proper use of office equipment and address any malfunctions.
  • Checks on client documentation, payment system activities, suspicious activities, procedures e.t.c.
  • Present Financial, Operational reports and departmental activities to the designated authority.
  • Verify data by comparing it to source documents and update existing data.
  • Retrieve data from the database or electronic files as requested.
  • Perform regular backups to ensure data preservation.
  • Sort and organize paperwork after entering data to ensure it is not lost.


  • Bachelor’s degree in Business, Marketing or related field.
  • Experience within a financial Services firm in a compliance function with exposure to remittance/finance products
  • A keen interest and some understanding of the financial markets, especially foreign exchange market.
  • Strong communication skills to maintain positive working relationships with a variety of clients and the ability to understand and empathize with customer needs.
  • Creative and innovative in your ideas for process improvement and not afraid to think outside of the box.
  • Proven ability to meet targets and KPIs
  • Energetic, target driven and a self-starter with a passion and enthusiasm for sales and Relationship Management.
  • Knowledge of computer operating systems and MS Office software.
  • Working knowledge of CRM platforms.
  • Familiarity with market research techniques.
  • Exceptional attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent time management skills.
  • Strong problem-solving skills

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: using the Job Title as subject of the email.

Closing Date: 16th February, 2021