Customer Support Specialist at Bolt

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Bolt (formally Taxify) is one of the fastest-growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist

Job Location: Lagos, Nigeria

Responsibilities

  • Represent Bolt in any English spoken market
  • Support all Bolt’s users and help them get the most out of our apps
  • Create loyal fans by showing them we really care
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
  • Be a key player in building a support team in a challenging growth environment.

Requirements

  • Understand what does outstanding customer support look like and be ready to go the extra mile
  • Be ready to work in shifts
  • Be always ready to put customers first, be passionate about helping others
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • Be a hustler, not stopping after 20 obstacles a day
  • Have excellent spoken and written English skills, any other language is a plus
  • Be passionate about new technologies and ridesharing.

Benefits

  • Motivating compensation.
  • No corporate BS – we’re moving too fast for that.
  • Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa.
  • Working with a motivated and talented international team, plus regular team events.
  • Working in one of the coolest offices in Lagos.
  • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.

Closing Date: 14th, January 2021

Method of Application

Click here to Apply