Bolt (formally Taxify) is one of the fastest-growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
We are recruiting to fill the position below:
Job Position: Customer Support Specialist
Job Location: Lagos, Nigeria
- Represent Bolt in any English spoken market
- Support all Bolt’s users and help them get the most out of our apps
- Create loyal fans by showing them we really care
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
- Be a key player in building a support team in a challenging growth environment.
- Understand what does outstanding customer support look like and be ready to go the extra mile
- Be ready to work in shifts
- Be always ready to put customers first, be passionate about helping others
- Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- Be a hustler, not stopping after 20 obstacles a day
- Have excellent spoken and written English skills, any other language is a plus
- Be passionate about new technologies and ridesharing.
- Motivating compensation.
- No corporate BS – we’re moving too fast for that.
- Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa.
- Working with a motivated and talented international team, plus regular team events.
- Working in one of the coolest offices in Lagos.
- Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.
Closing Date: 14th, January 2021
Method of Application