Front Desk Executive at Mutual Benefits Assurance PLC

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Mutual Benefits Assurance Plc. (MUTUAL), has evolved into a conglomerate consisting of value-adding companies with diverse interests in various sectors of the Nigerian economy through investments, strategic alliances and partnerships. Today, MUTUAL is a leading brand in the Nigerian Insurance industry and well-capitalized with a team of highly trained professionals, a respectable Board and access to the International Insurance Market.

MUTUAL is the flagship of insurance in Liberia and also runs a full-fledged insurance operation in Republic of Niger, where we commenced business in January, 2014.

We are recruiting to fill the position below:

Job Title: Front Desk Executive

Location: Lagos
Job type: Full-time

Roles and Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure excellent customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintains security by following procedures; monitoring visitors’ logbook and tag
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Perform other tasks as assigned by your supervisor/Manager

Qualifications

  • Minimum of a B.Sc./HND in any discipline with at least 2:2 / Lower Credit
  • 2-5 years relevant experience in front desk/receptionist position is required.
  • Certification in customer relationship management or any other related courses is an added advantage.

Skills and Attributes:

  • Excellent listening skill and attention to details
  • Exceptional customer service skills
  • Flexible and adaptable in response to changing circumstances and a fast-paced environment
  • Excellent oral and written communication skills
  • Proficient with Microsoft Office Suites including Excel, PowerPoint, and Outlook.

Closing Date: Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online