General Manager at PricewaterhouseCooper (PwC)

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PricewaterhouseCooper (PwC) – Our client is a leading service provider in the hospitality industry strategically located in the heart of Abuja city.

We are recruiting to fill the position of:

Job Title: General Manager

Reference Number: 130-PEO01037
Location: Abuja
Department: People & Change Nigeria
Job type: Permanent

Roles & Responsibilities

Strategy Formulation and Implementation:

  • Defines and executes the overall business strategies in order to transform the hotel under the leadership of the Board
  • Establishes the strategic direction and communicates this effectively to the Board and the executive management team for implementation
  • Ensures implementation of the comprehensive business plans to facilitate achievement of set goals by planning cost-effective operations and market development activities
  • Provides strategic leadership in defining the brand, ethics and values

Business Development and Marketing:

  • Leads the business development activities for acquiring more corporate and retail customers
  • Designs marketing strategies and programs for identifying business opportunities and building a sustainable customer pipeline

Financial Management:

  • Reports the financial and administrative status of the company to the Board at all times
  • Proposes yearly budgets for Board approval and ensures the prudent management of resources within agreed guidelines
  • Develops improvement actions and costs savings initiatives to maximize revenue through innovative procurement and administration practices

Guest Experience and Satisfaction:

  • Develops strategies and programs for delivering an exceptional customer experience at the hotel
  • Designs a proactive complaints management system that makes it easy for customers to complain and ensures they get speedy resolution
  • Empowers frontline staff through training, tools and policies to resolve customer service needs, and  complaints
  • Analyses customer feedback from hotel guestbook and online reviews and develop ways to improve ratings and guest perception

Leadership and People Management:

  • Ensures that competent people are in critical roles and establishes a process for continuous people development
  • Develops and implements developmental plans, performance management, rewards/recognition and employee engagement strategies to align employees with the corporate objectives and goals
  • Develops and implements professional systems for recruitment; HR, Admin & procurement policies & procedures; support staff management, etc.


  • Oversees the day to day operations and ensures full compliance to operating controls, SOP’s, policies, procedures and service standards
  • Leads all key property issues including capital projects, refurbishment and renewal.
  • Ensures all regulatory and statutory requirements (Legal, Occupational Health & Safety Act, fire regulations etc.) are adhered to


  • A University Degree in Business Administration, Social Sciences, Hotel Management or any other relevant discipline from a reputable institution.
  • An MBA or Master’s degree in any business related discipline will be an added advantage
  • Minimum of 12 years’ experience in the hospitality industry with at least five (5) years’ experience in a senior management role
  • Significant luxury and international experience will be an added advantage
  • Tested leadership experience in corporate turnaround and growth contexts will be an added advantage

Closing Date: 13th April, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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