Help Desk Officer at Conglomerate Associate Nigeria Limited

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Conglomerate Associate Nigeria Limited – We are into export of agricultural produce and logistics.

We are recruiting to fill the position below:

Job Position: Help Desk Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur

Requirements

  • Candidates should possess relevant qualifications with 0-3 years work experience.

Salary
N50,000 – N120,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr.conglomerateassociate@gmail.com using the Job Title as the subject of the mail.