ICT Helpdesk Technician Job in ICRC

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Abuja and Sub-Delegations

Main Responsibilities

  • Provide helpdesk IT support to internal customers, assisting them with hardware” software, network and communications problems by phone, email and/or desk-side support
  • Monitor and respond quickly and effectively to requests received through the IT help desk
  • Install, test and configure new workstations, peripheral equipment and software
  • Assist with creating and updating of all documentation relating ICT services and procedures
  • Contribute to team meetings and play an active role in the development of the service delivered by the team
  • Comply with all the organizations policies and procedures, in particular those relating to the delivery of ICT services and information security
  • Provide reasonable availability for any out-of-hours activities as required

Required Qualifications

  • University degree in ICT domains (Electronics, Telecommunications, Computer Systems)
  • 3 years work experience
  • Excellent command of written and spoken English
  • Ability to-interpret any situation with accuracy and to present a synthesis of a problem to a collaborator
  • Capable of assessing situation in the field office and remotely initiate necessary actions
    Knowledge of basics of ITIL (incident management)
  • General technical skills including knowledge of Microsoft Windows. Microsoft Office
  • Good planning and organizational skills
  • Strong team player able to work effectively with diverse users

Personal Requirements

  • Strongly motivated by humanitarian work
  • Ability to work independently, capacity to take initiatives, ability to integrate changes in a fast paced environment
  • Good communication skills
  • Organized, punctual and reliable
  • Sound ability to apply ICRC rules and working procedures
  • Please clearly indicate “ICT Help Desk” on the envelope.

Method of Application

Please submit your application (letter of motivation, CV, copies of certificates/diploma) to:

Administrator ICRC, Delegation Abuja

No 31 Pope John Paul II Street

Maitama, Abuja.

The last day for the submission of the applications will be 31.03.2015

Only short-listed candidates will be contacted.


The ICRC is an impartial, neutral, and independent international humanitarian organisation.


Closing Date: 31/03/2015

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