Sales and Service Assurance Officer

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Job Title: SALES AND SERVICE ASSURANCE OFFICER
Location: Lagos, Nigeria
Our client, a provider of Information security services and solutions, is looking to hire the services of an experienced Sales & Service Assurance Officer.
The ideal candidate will be responsible for:

  • developing & maintaining both new & old business/sales opportunities to boost the company’s revenue & profitability and
  • ensuring customer experience & outcomes are top-notch and achieved.

The Profile
• First degree in Computer Science, Social Science, or any related field. (M.Sc. is an added advantage)
• Minimum of 5 years’ experience handling the Sales, Customer Experience/Service, Relationship Management functions of a reputable service-oriented company (prior experience working with a company in the IT industry will be an added advantage).
• Proven track record handling all daily service management or performance issues for customers and ensuring the company’s services meet the customers’ goals.
• Prior experience preparing business proposals, presentations & documents.
• Must Possess good stakeholder & relationship management skills in order to meet or possibly exceed customer expectation thus enhancing their experiences.
• Demonstrated ability developing, implementing and managing SLAs for assigned services and ensure delivery of service to agreed levels.

Method of Application
Qualified candidates should apply by visiting http://bit.ly/RandA-CIF

Closing Date: May 6th, 2021